Advanced Configuration (Configuration Failed)

Your dental software may be installed in a different place to where our app expects it to be. If this is the case you may need to use the advanced configuration options within the app to help it find your database.

If you are using R4, Normally by entering “SERVER” in to the advanced configuration CSR4 Database Server box will solve the issue. However if this does not work please obtain the IP address from Carestream or your technical support team (this is often 

Select Test Configuration and if it is successful select Save Changes

If this has not worked you will need to select Advanced Settings and enter the information in the 3 new boxes that have opened. The details it asks for can be obtained from your software supplier, this is not something the referral centre has access to.