Notes on radiographic quality and view type
One of the commonest reasons for rejecting a referral is when, where requested, uploaded radiographs are either:
- Of non diagnostic quality (either due to source image or scanning artefacts)
- Of the wrong image or view type
It is therefore important to remember that the referring GDP should ensure that the document/s or radiograph/s to be uploaded are of sufficient quality prior to uploading into the patient’s referral.
Common issues with radiographs
Depending on the nature of the referral and the area you work in, your referral may require a radiograph to be uploaded. Where clinical triage systems are in place, our triagers will normally reject radiographs that are not appropriate and hence this will delay your patient’s referral.
This is the most common reason for the rejection of a referral. Please ensure that you have read the referral guidance notes to see if a radiograph is required and of what type. If you cannot provide a radiograph please provide sufficient justification for this.
Non diagnostic quality
Another common reason to reject a referral is for non diagnostic value. For example this radiograph would be of little value in assessing the periapical status of the imaged teeth and it is therefore likely to be rejected on this basis.
Wrong image type
The most frequent reason for this rejection is the provision of intra-oral radiography rather than extra-oral; especially when considering third molars. Please refer to the guidance notes for your area regarding understanding the nature of DPT provision. If a local hospital holds the necessary imaging, please make an IEP request for this using the IEP request form.
Compression and cropping
It should not be necessary to compress any images before uploading. Compression can impact on the diagnostic quality of images and hence your should upload the original image. Images should also not be cropped as this may also remove diagnostically valuable information. A full and true representation of the image should be provided.
Other documents may be uploaded to the system – such as letters or reports – please ensure that these are scanned at high quality and are orientated correctly. PDF is the best format for these attachments as TIFF files tend to be very large and may exceed the maximum permitted
In some cases a “perfect” radiograph may not be achievable – for example in patients with Special Needs – if this is the case – please describe fully within the referral so that your referral is not rejected